Eminent Shop – Pre-Order Policy

At Eminent Shop, we offer a pre-order service for all products that are not currently in stock. To ensure a smooth experience, please read and agree to the following policy before placing your order.

1. Pre-Order Process

• 30% Taka advance payment is required when placing a pre-order. (Bkash/Nagad)
• Once your order is confirmed, we will source the product and deliver it within the estimated time.

2. No Cancellation & No Refund

• Pre-orders cannot be cancelled once confirmed.
• The advance payment is non-refundable under any condition.
• If the product becomes unavailable due to supplier issues, we will offer either a replacement or full refund.

3. Return & Exchange Policy

• No returns are accepted unless the product is defective upon delivery.
• Exchange is possible, but extra payment may be required depending on the product price.
• Inspect the product in front of the delivery rider.
• If defective, call us immediately at 01628127768 while the rider is still present.
• Our customer service must be able to speak with the rider to confirm the issue.

4. Delivery & Notification

• Delivery times may vary depending on product availability and supplier logistics.
• Customers will be informed once the product is ready for pickup or delivery.

5. Customer Responsibility

• Check product specifications carefully before placing your order.
• We are not responsible if the product does not meet personal expectations or preferences.

By placing a pre-order with Eminent Shop, you confirm that you have read and agree to this policy.

For any questions or support, contact us at helpeminentshop@gmail.com.